How can we help?
Opening times
| Day of the Week | Hours |
|---|---|
| Monday | 9.00am - 4.30pm |
| Tuesday | 9.00am - 4.30pm |
| Wednesday | 10.00am - 4.30pm |
| Thursday | 9.00am - 4.30pm |
| Friday | 9.00am - 4.30pm |
| Saturday | 9.30am - 3.30pm |
| Sunday | Closed |
Important: Our phone lines may be operating different hours to our opening hours. If you have a FlexAccount, FlexDirect, FlexBasic or FlexPlus, you can take out money from a Post Office too. **Our branches will be closed on 26 August due to the Bank Holiday.**
Branch services
Birmingham High Street Branch Services
- Cash machine (inside and outside)
- Take out cash
- Pay a bill
- View a mini statement
- Pay in cash and cheques
- Wheelchair access
- Audio induction loop - All branches have at least one counter position with an induction loop that is clearly indicated by an induction loop sign, and at least one portable induction loop for use in appointment rooms and in other areas of the branch
- Talking cash machines - Voice assistance is available on all of our cash machines. Make sure to bring a headset or headphones
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family
Helping you to manage your money
Higher bills and price increases are on all of our minds.
We're here to help you manage the rising cost of living. We have a dedicated cost of living helpline, so you can talk to an expert about your own situation.
Support
Can’t get to a branch? Try our Banking App
Pay bills. Move money. Check balances. Our Banking app has so many useful features, it’s like having a branch in your pocket.
Branch Promise
Here today, here tomorrow. We understand the role our branches play on the high street. So we’ve renewed our Branch Promise until at least 2028.
Demo features of our Banking app
Discover the quick, simple and convenient way to bank with our Banking app.