Guide to switching your mortgage deal

The ways you can switch depend on what deal you're on at the moment and how long it has left.

You can apply to switch at any time if you're on a fixed rate deal.

But if you have more than 4 months left on your deal, we'll need to speak with you first. An Early Repayment Charge will apply, and we need to take the payment over the phone or by video call.

One of our mortgage advisers can also talk through your needs to make sure switching early is right for you and recommend the right deal.

If you have less than 4 months left, you can apply to switch online now using our Mortgage Manager. Or you can make an appointment with us for free advice.

If you're on a tracker deal, the SMR or the BMR, you can apply to switch at any time without paying an Early Repayment Charge.

You can apply online now using our Mortgage Manager, or by making an appointment with us for free advice if you'd prefer some help.

If you're on a Retirement Interest Only mortgage or a Retirement Capital and Interest mortgage, you’ll need to apply by phone or video call. One of our mortgage advisers can also talk through your options and recommend the right deal for your needs.

Use Mortgage Manager through our banking app or Internet Bank to browse the deals available to you and, if you're eligible, apply to switch.

Switching online means you'll be choosing a mortgage yourself. If you're not comfortable doing this, you can call us.

If you can't switch online, or you'd like to talk through your options, get in touch with us for free advice.

To use Mortgage Manager you need to be registered for either our banking app or Internet Bank. 

If you’re using our banking app, click on your mortgage account and manage your account online.

If you are using our Internet Bank, after logging in, follow these steps:

1. Select your mortgage account 
2. Go to the Related services menu on the left-hand side and select Manage your mortgage

Call us to book a free phone or video appointment with one of our mortgage advisers.

Your new mortgage deal might have different features and overpayment limits to your current deal.

For example, the deals we currently offer no longer have these features:

• Borrow back - you can borrow back any overpayments you've made.
• Payment holidays - you can apply to take a break from paying your mortgage.
• 2% guarantee - our Base Mortgage Rate is guaranteed not to be more than 2% above the Bank of England base rate.

If you have these features on your current deal – or any others that we no longer offer - you'll lose them permanently when you switch.

Make sure you check the features of your new deal carefully.

Your latest mortgage offer will tell you what features your current deal has. Or you can check by logging in to Mortgage Manager.

If you don't switch to a new deal before your current one ends, you'll move on to either our Standard Mortgage Rate (SMR) or Base Mortgage Rate (BMR).

We'll contact you a few months before your deal ends to remind you. So you'll have plenty of time to choose a new deal before this happens.

You can stay on the SMR or BMR until the end of your mortgage term or you can apply to switch to a new deal at any time.

All our mortgage deals are either fixed rate or tracker rate.

A fixed rate mortgage is where your interest rate stays the same for the length of the deal. So if the Bank of England changes its base rate - up or down - your rate won't change.

With a tracker mortgage, your interest rate will always be a certain percentage above the Bank of England base rate. It means as the base rate changes up or down, so will your interest rate and monthly payments.

This table shows the key features of our fixed and tracker rate deals to help you compare.

If you can't view the whole table, swipe or scroll to show more > > >

If you change your mind after applying to switch, you might be able to cancel it.

To switch to a different deal from the one you apply for before it takes effect, you'll need to cancel the original switch first and apply again.

If you want to cancel, you need to do this on or before the 20th of the month before your new deal is due to start.

For example: if your start date is 1 August, you have up to 20 July to tell us you want to cancel.

If the 20th is a Saturday, Sunday or bank holiday, you also have the next working day after that to tell us.

This also means you won't be able to cancel if you applied to switch after the 20th for a deal that starts the following month.

If it's too late to cancel but you still want to leave your deal, you can either:

• wait for your new deal to start and then switch again, or
• repay your mortgage before the switch happens.

Bear in mind that either way there might be an Early Repayment Charge (ERC) to pay. You can find out more and what your ERC will be in the offer document we sent to you when you applied.

If you cancel your switch, we'll refund any fees you paid or added to your loan during the application. You should receive your refund between 7 and 10 days after you tell us you want to cancel.

You won't get a refund if you leave your new deal after it starts.

To cancel your switch, call us on 0345 609 25 30 (Monday to Friday, 8am to 6pm. Saturday 8:30am to 4pm. Closed Sundays and bank holidays).

We'll ask for your mortgage account number, so please have it ready. You can find it on the offer document we sent to you when you applied to switch.

You might have to wait up to 5 working days before you can apply again.