The future of passbooks
Our aim is to provide a best in class, full banking service. As part of this, we are modernising passbooks.
Published on: 10 July 2024
Meet our Savings Wallet
Our new Savings Wallet will keep the benefits research has told us our passbook customers value most. It will include a card - which can be used in branch in place of passbooks. And it will keep a record of your account by storing mini statements.
From 31 July we will be contacting passbook branch users. We will update them on the changes and help them open an account with a Savings Wallet. They don’t need to do anything in the meantime. All of our colleagues in branch will be on hand to help and support them as we get ready to move to Savings Wallets. And customers can continue to use their existing passbooks until February 2025.
As the UK's largest building society, we know the importance of offering products and services that serve the needs of our customers. Creating a modern version of our passbooks and making them fit for the future is part of this. And of course, we remain committed to branches. We have promised that everywhere we have a branch, we will still be there until at least the start of 2028.
Answers to key questions
Our aim is to provide a best in class, full banking service. As part of giving our customers better products and services we continue to invest in our systems and operations. As we improve our technology, we are focused on providing products and services that suits the needs of the majority of our customers, but that does mean from time to time we have to make changes to the options we offer.
Our new Savings Wallet will maintain the benefits research has told us our passbook customers value most. It will include a card - which can be used in branch in place of passbooks and can store mini statements which will provide a record of transactions.
The Savings Wallet will be available on a range of new savings products. If you have used your passbook recently, we will be writing to you from 31 July with more information on the options available.
In the meantime, our colleagues in branch are on hand to help support any queries you may have.
You don’t need to do anything right away, your existing passbook can be used until February 2025. After this, you can keep hold of your existing passbook for your records, alternatively, you can hand this to one of our branch colleagues where the passbook will be disposed of.
Talk to us about your options when you are next in the branch.
You don’t need to do anything right away, your existing passbook can be used until February 2025. Talk to us about your options when you are next in the branch.
From 31 July we will be contacting passbook branch users with more information on the options available.
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