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Payments help

What would you like help with?

Reach all our payment help pages and information from here.

Lost, stolen or damaged items

  • Lost, stolen or damaged cards

Unknown or incorrect payments

  • A payment on my account is wrong
  • Dispute a card payment
  • Common trading names
  • I've sent a payment to the wrong account
  • Confirmation of Payee

One-off payments

  • How to send money to another UK account from your current account
  • Transfer money between your accounts

Regular payments

  • Regular payments explained
  • Manage your regular payments

Card payments and cash machines

  • My card isn't working
  • What to do if you've locked your PIN
  • A cash machine has swallowed my card
  • Contactless payments

All card payments and cash machines help

Limits and timescales

  • Payment and transfer limits
  • Restrictions on cryptocurrency payments

International payments

  • How to make an international payment
  • Find your BIC and IBAN
  • Additional information for SWIFT payments
  • Foreign exchange rates
  • SEPA countries

Available balance and pending transactions

  • Why are my account balance and available balance different?
  • View and manage upcoming payments

Cheques and coins

  • Help with cheques
  • Paying coins and cash into your account

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  • Investor Relations
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