How to set up and use Apple Pay

To set up Apple Pay, you'll need:

You can find out which iPhone, iPad, Apple Watch and Mac models are compatible with Apple Pay, and where you can use them for your purchases and payments, on the Apple Support website.

1. Sign in to your account on the Banking app.
2. Go to the menu and select Manage Cards.
3. Tap on Add to Apple Wallet.
4. Follow the setup process.

The Wallet app will already be installed on your Apple device.

1. Open the Wallet app.
2. Follow the setup process.
3. Add your Nationwide debit or credit cards.

Remember, you can add:

• more than one card to a device
• the same card to more than one device.

You can use Apple Pay with retailers that display the contactless or Apple Pay logo.

You can check your debit or credit card balance before you pay with Apple Pay at the checkout, online, or in apps.

You can also view your transaction history up to two years, payments, transfers, due dates and more.

1. On your iPhone, open the Wallet app.
2. Tap your Nationwide card to connect.
3. Tap the dotted More button in the top right corner of your mobile screen, then tap Card Details. 
4. Tap Get Account Balance & Activity to connect your account to provide your consent and authenticate your identity.

This feature is designed to help keep your account details secure, protect your privacy and keep you in control of your data. You can remove your account connection at any time.

By default, the maximum amount you can pay in one transaction with Apple Pay is £250,000.

You can turn contactless off on our Banking app by selecting Manage Cards, then selecting Contactless.

Find out what to do if Apple Pay isn’t working when you try to make a payment.

• Make sure your device is up to date – check your settings for any updates you need to make.
• Check your card is listed in the Apple Pay app – there might be some more steps you need to take to finish setting it up.

Look out for the contactless or Apple Pay logo.

If you froze your debit card when it was lost, Apple Pay will still work.

You can use the Banking app to:

• Unfreeze your card, if you've found it
• Report it lost or stolen, if you can’t find your card.

We’ll do what we can to help – you can call us or speak to us in branch.

You'll need to tell us as soon as possible if your card's been lost or stolen.

You can report your card as lost or stolen in our Banking app or by giving us a call. We'll cancel it and post a new one to you. Your card can't be used to make card payments when it's cancelled. But Apple Pay will continue to work.

If you turned the gambling block on before reporting your card the block will still apply. Gambling payments using Apple Pay will still be blocked. If you'd like to turn the gambling block on you can call us or talk to us in branch.

Once your new card is ready, we'll automatically update the card details in Apple Pay for you.

If you've misplaced your debit card, you can freeze it in our Banking app. Your card can't be used to make card payments when it's frozen. But Apple Pay will continue to work. You can unfreeze your card once you'd found it again.

When your card is frozen you can still turn the gambling block on and off in our Banking app, over the phone or in branch . When the gambling block is on, gambling payments using Apple Pay will be blocked.

You can remove your card from the Wallet app if you don’t want to use it anymore.

How to remove a card from the Wallet app depends on the device you’re using.

If your device is missing, you can secure your money by locking your device or removing your card.

To lock your device:

• Log in to iCloud from another computer.
• Use Find My iPhone to lock your device.

If you can’t remove your Nationwide card from your device, we can help. Try calling us, or visiting us in branch.